Online Shop Terms of Sale

1. Use of the website

This website is owned and operated by Grape Vibes Limited (“Grape Vibes Limited”, “we,” “us” or “our”).
By accessing this website you agree to be bound by these website Terms of Sale (“Terms of Sale”). If you do not agree to be bound by these Terms of Sale, please do not use or access this website. References to this website in these terms and conditions apply to this website however you access it, including accessing this website through a version of this website optimised for use on mobile devices. Contracts for the supply of products [and services] formed through our website or as a result of visits made by you are governed by our terms and conditions of sale, as detailed below.

Any questions regarding these Terms of Sale or subsequent issues should be directed to:
Grape Vibes Limited

Tel : 0044 1297 301500

Email : hello@loumacountryhotel.co.uk

2. General

Please read these Terms of Sale carefully and print and keep a copy of them for your reference.
We may change the content of this website from time to time, including our Terms of Sale. Your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms of Sale have been changed. If you do not agree to any change to the Terms of Sale then you must immediately stop using the website.
We reserve the right to modify or withdraw, temporarily or permanently this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

3. Disclaimer of Liability

Grape Vibes Limited has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Grape Vibes Limited does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the “Materials”) contained on, distributed through, or linked, downloaded or accessed from this website. Further, no warranty is given that the website shall be available on an uninterrupted basis, and no liability can be accepted in respect of loss or damage arising out of such unavailability.

Access to and use of this website is at the user’s own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the website.

Except as expressly provided in these Terms of Sale, we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.

We do not seek to exclude or limit our liability to you for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation; or
• Any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Except as set out above, we shall not be liable to you for any of the following (whether or not we were advised of, or knew of, the possibility of such losses) whether arising from any claim arising out of or in connection with the use of the website, including without limitation, under any tort, including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement or under any statute or otherwise:

• Any direct losses
• Any indirect, special or consequential losses;
• Any losses or damages arising out of changes made to the content of this website by unauthorised third parties;
• Any loss of business, data, profits, revenue, goodwill, use or anticipated savings;
• Loss or damage to your, or any third party’s, data or records; or
• Any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

If any of the above types of loss are found to be unlawful, void, or for any reason unenforceable by a court, then that type of loss shall be deemed removed from the above and shall not affect the validity and enforceability of the remaining types of loss.

4. Intellectual property

We are the owner or the licensee of all copyright, design rights, database rights, trademarks and other intellectual property rights on this website, and in the material published on it. Your use of the website grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties. All such rights not expressly granted are reserved.

You may print or otherwise copy materials published on this website for personal use only, provided that any copy of these materials which you make retains all copyright and other proprietary notices.

If you print off, copy or download any part of this website in breach of these Terms of Sale, we reserve the right to suspend or terminate your use of this website immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Miscellaneous

If any provision of these Terms of Sale is found to be unlawful, void, or for any reason unenforceable by a court, then that provision shall be deemed severed from the rest of these Terms of Sale and shall not affect the validity and enforceability of the remaining provisions.
These Terms of Sale are governed by the laws of England and the courts of England will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.
No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
Please read the terms of the Privacy and Cookies Policy which contains important information about the use of the personal information you provide when using this website and our use of cookies.

6. Purchasing products

In addition to the Terms of Sale, your purchase of products which we supply to you through the website is subject to these Terms of Sale. Please read the Terms of Sale carefully before ordering any products through the website, as by ordering any of our products (or services) you agree to be bound by the Terms of Sale. You will be asked to tick a box on the final page of the checkout section of the website to confirm that you accept these Terms of Sale, before you may proceed with your order. If you do not accept these Terms of Sale and do not tick this box, you will not be able to order any products from this website.
We recommend that you should print a copy of these Terms of Sale for future reference.

7. Placing an order

Delivery times and options may vary depending on the type of product that you order. Provided we have received an accurate physical delivery address from you, we will aim to deliver products to you within 7 working days (i.e. any day that is not a Saturday, Sunday or bank holiday) of the date of the acknowledgement of order email we send to you. If the address is incorrect the order may be delayed or may not arrive at all.

8. Contract creation and order process

The technical steps required to create the contract between you and us are as follows:

• You must add the products you wish to purchase to your shopping cart and then proceed to the checkout.
• You will then be asked to input your shipping and payment details.
• Once you have completed compiling your order you will be asked to confirm that it is correct, and that you agree to these Terms of Sale. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order. It is your responsibility to ensure that your order is correct before submitting it to us. If you are purchasing products containing alcohol, you will also be asked to enter your date of birth to confirm that you are aged over 18.
• You place the order for your products on this website by pressing the ‘place order’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website.
• After you have submitted your order to us, we will process the payment details you have given us to take payment for your order

Non-acceptance of an order may be a result of one of the following:

• The product you ordered is not available from stock.
• We are unable to obtain authorisation for your payment.
• A price or product description error is identified.
• You do not meet the eligibility to order criteria set out in the Terms of Sale.

If there are any problems with your order, a representative from Grape Vibes Limited will endeavour to contact you.
The contract will be concluded in English.
If you do require any information regarding orders you have placed with Grape Vibes Limited , please contact by emailing hello@loumacountryhotel.co.uk or by calling 0044 1297 301500

9. Delivery arrangements

At the point at which you place your order, the full list of delivery options will be shown.
Our deliveries are made by third party carriers. When your order has been despatched, you will receive an email to confirm that your order is on its way.
All deliveries require a signature by someone over the age of 18; if you are not in, the carrier will attempt delivery to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. Alcohol is an exception to this and will not be delivered elsewhere but returned to the delivery depot.

You should keep your delivery note and all packaging and should notify hello@loumacountryhotel.co.uk immediately if any of the order is missing or damaged. Where the delivery contains alcoholic merchandise, the delivery driver may ask for appropriate proof of age identification bearing a photograph, date of birth and a holographic mark if they consider that the recipient does not appear to be over the age of 18. Where the delivery cannot be signed for by a person over the age of 18 or where the delivery driver is not satisfied that the person has been able to provide acceptable proof of age identification then the delivery will not be made and a card will be left with instructions on how to arrange re-delivery.

10. Credit card safety

The website uses Stripe Payments UK (https://stripe.com/gb)to encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.

11. Errors and shortages

Grape Vibes Limited may decline to fulfil any order. 

In the event of there being errors or shortages, these should be brought to the attention of hello@loumacountryhotel.co.uk no later than three days after the delivery.
Whilst we try to ensure that all prices on the website are accurate, errors may sometimes occur. In the event that a product you have ordered is listed at an incorrect price due to a typographical or administrative error, we will notify you of the correct price by telephone or email before despatching your order, asking you to confirm you still wish to proceed with your order at the correct price. Once we have received your confirmation we will then despatch your order. 

12. Product information

Grape Vibes Limited has produced product information on this website for the general information of the public. It contains information gathered from various sources and, although we believe it to be accurate at the time of publication, we accept no responsibility for, and make no representation nor gives any warranty or undertaking express or implied as to the accuracy or completeness of the information.

13. Cancellation under the Distance Selling Regulations

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your purchase by a clear statement within 14 days for alcohol and 28 days of receiving products, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.

Notice of such cancellation may be given by contacting hello@loumacountryhotel.co.uk

14. Alcoholic merchandise

Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor.

Grape Vibes Limited is committed to upholding both its legal and social obligations as a retailer of intoxicating liquor. To achieve this we use AgeChecked (www.agechecked.com) for age assurance providers to stay compliant with age-related regulations.

We take our responsibility in relation to the sale of age-restricted items extremely seriously. In line with the Challenge 25+ industry best practice, to confirm the recipient is over 18 years of age, the delivery driver is required to request and record a year of birth and record that the customer is visibly over 25 years old. If they are not visibly over 25 years old, the driver is required to request valid government-issued photographic ID with a date of birth to confirm that the customer is over the age of 18 and can lawfully take delivery of the item. The driver will not take photographs of your ID document or be able to access your information once the delivery is complete. 

If there is nobody at the address aged 18 years or over who can show valid photo identification, the item will be returned.

It is your responsibility requirements for age identification on delivery where the recipient appears to be under the age of 18).

15. Returns

You have 30 days to return unused items. Faulty items may be refunded or replaced within statutory periods. Hygiene‑sensitive items (opened skincare, swimwear without hygiene labels, earrings) cannot be returned unless faulty. Alcohol may only be returned if faulty or incorrectly supplied. Online orders may be cancelled within 14 days.
To return products, please contact hello@loumacountryhotel.co.uk 

16. Refunds

On cancellation or return of products, we will make a refund to you of the full value of the payment made to us, excluding delivery charges, where applicable. A refund of the original delivery charge will be given (if applicable) in the instance of incorrect, damaged or faulty goods or if your order is cancelled within 14 days from the day after which you have received the goods. 

All refunds will be made within 30 working days either:

17. Damaged goods

Please check your delivery as soon as possible after it arrives. In the unlikely event your delivery has arrived damaged please contact hello@loumacountryhotel.co.uk

18. Liability for products delivered

As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms of Sale will affect these legal rights.
Please note that the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

19. Vintage

We take every effort to ensure the vintage information is displayed on site as accurately as possible by regularly checking our stock and making updates, however changes can occur at any time as stock is constantly refreshed, which may result in a different vintage being supplied.

20. Liability 

Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
Except as expressly provided in these Terms of Sale, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

We do not exclude or limit in any way our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any terms implied under the Sale of Goods Act 1979 or the Sale of Goods and Services Act 1982;
• Any liability arising under the Consumer Protection Act 1987; or
• Any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Except as set out above, we are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:

• Loss of income or revenue;
• Loss of business;
• Loss of profits or contracts; or
• Loss of anticipated savings,

provided that this shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the above.

21. Privacy Policy and Cookies Policy

For details concerning our Privacy Policy and Cookies Policy please review at the below links:

• https://loumacountryhotel.co.uk/privacy-policy/
• https://loumacountryhotel.co.uk/cookies/

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to hello@loumafarmandretreat.co.uk

You can contact our Data Protection Officer by using the contact details below:

Aphaia Ltd
The Brew
Eagle House
163 City Rd
London EC1V 1NR

Contact email: dpo@aphaia.co.uk

Contact telephone: (+44) (0)20 3917 4158

You may always launch a complaint regarding our processing of your data by contacting the UK Information Commissioner’s Office with ico.org.uk

22. Notices

All notices given by you to us must be given to Grape Vibes Limited at Louma Country Hotel, Spence Farm, Wootton Fitzpaine, Dorset, DT6 6DF or hello@loumacountryhotel.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served 3 (three) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

23. Miscellaneous

These Terms of Sale set out the whole agreement between us relating to your purchase of products via the website. No statement by any individual employed by us should be understood as a variation of these Terms of Sale or as a representation about the nature, quality or availability of the website or any products made available on the website.
If any provision of these Terms of Sale is found to be unlawful, void, or for any reason unenforceable by a court, then that provision shall be deemed severed from the rest of these Terms of Sale and shall not affect the validity and enforceability of the remaining provisions.

No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

These Terms of Sale are governed by the laws of England and the courts of England will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.
A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms of Sale expressly provide for such rights.

You will be subject to the policies and Terms of Sale in force at the time that you order products from us, unless any change to those policies or these Terms of Sale is required to be made by law or governmental authority, or if we notify you of the change to those policies or these Terms of Sale before we take payment from you and despatch your order to you. In the event that there is a change to the policies and/or Terms of Sale, we will notify you of the change by email before despatching your order, asking you to confirm you still wish to proceed with your order. 

Please read the terms of the Privacy and Cookies Policy above which contains important information about the use of the personal information you provide when using this website.